Elements and Performance Criteria
- Determine quality requirements
- Determine quality objectives and standards with input from stakeholders
- Document, in a quality management plan, quality metrics for the project and product output
- Select established quality management methods, techniques and tools to resolve quality issues
- Distribute, discuss and support quality requirements with project team and stakeholders
- Include agreed quality requirements in the project management plan, and implement as basis for performance measurement
- Implement quality processes
- Undertake quality assurance audit of project processes for compliance with agreed plans
- Assess quality control of project and product output according to agreed quality specifications
- Identify causes of variance to quality metrics and undertake remedial action
- Maintain a quality management system to enable accurate and timely recording of quality audit data
- Implement project quality improvements
- Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
- Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures
- Identify and document lessons learned and recommendedimprovements